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How Special Education Services are Supposed to be Selected

Several of our prior postings have emphasized that services are selected based on what will see a child’s annual IEP goals accomplished. Placement is determined based on how the services necessary to achieve the goals can be delivered in the least restrictive environment possible, so a discussion of services has to include some discussion of placement, though we’ll be talking specifically about placement in our next posting.

 

Today’s posting concentrates specifically on the process that an IEP team goes through (when things are done properly) to identify the services necessary to achieve a child’s annual IEP goals and how they can be described in the child’s IEP.

 

As we discussed in our posting, “Why Placement Isn’t Where You Start: Understanding the IEP Process,” before parents can legitimately advocate for more service hours of any particular kind, they have to examine the goals and ask themselves, “Is the amount of services being offered consistent with what needs to be done to achieve the existing body of goals?” If the amount of service hours matches what is necessary to achieve the goals the child already has, the next questions are “Are more goals needed? Have we failed to address a need?”

 

This is often where the real problem lies when parents are insisting on more service hours in any particular area of need. For example, I’ve heard more than once, “My child can’t write! He needs more OT!” but there are not sufficient writing goals in the child’s IEP. So, we have to back up and address the goal deficiencies so we can then increase the OT hours to see the new additional goals met.

 

Parents really need to understand this because there are instances in which less-than-ethical education professionals will play games. Here’s what it looks like:

 

Parent: “My child needs more speech-language services!”

Ed Pro: “But the speech-language services we’ve offered to your child are appropriate to meet his goals.? What would more speech-language services accomplish?”

 

This is a loaded question! If you know the rules, you interpret this question to mean, “Do you think your child needs more speech-language goals “If you’re a lay person, however, you’re likely to miss the subtleties, become incensed, and cry out, “My child is non-verbal! He needs more speech-language services!” If game-playing is going on, the conversation will stalemate as a vicious circle of “He needs more!” and “What would that accomplish ” without any explanation forthcoming from the educational professionals about how goals drive services, so more services require more goals. 

 

Once the goals have been hammered out, then it’s time to determine services. This includes not just how much time will be devoted to services necessary to meet the goals, but also the location and method of delivery. A comprehensive speech-language service model may include a small amount of time in individual speech-language services, some group speech-language services, and speech-language programming embedded in the classroom setting, for example. 34 CFR   300.320(a)(7) requires that the frequency, duration, and location of each type of service offered be described in the IEP.

In this example, this means that the frequency, duration, and location of the individual speech-language services would have to be described separately from the frequency, duration, and location of the group service and the frequency, duration, and location of the embedded speech-language services. Even though they all address speech-language needs, each type of intervention is distinctly different from each other and, therefore, must be regarded as an individual service offering.

 

Parents should be leery of an offer in a situation like this where the IEP states something like:  “90 minutes per week speech-language services, individual/group/embedded programming.” This language fails to delineate the frequency, duration, and location of each aspect of the speech-language intervention, meaning that the delivery of the services is left entirely up to the discretion of school site staff.

 

The problem with this lack of specificity is that it is the nature of a government bureaucracy, which the public education system is, to default to whatever requires the least amount of effort on the part of the government workers. What is provided to a child becomes driven by how existing resources within the education agency have been allocated rather than the unique needs of the student. This is why federal law mandates that frequency, duration, and location be specified in the IEP in the first place; Congress had to have been aware of this aspect of bureaucracy when it crafted the Individuals with Disabilties Education Act (“IDEA”).

 

Yet another consideration is where the services will be rendered. Another point made in our posting, “Why Placement Isn’t Where You Start: Understanding the IEP Process,“ was that placement comes at the end of the line for a very logical reason. You have to know what you’re trying to accomplish before you can determine where you can accomplish it. That means you need to know what services need to be delivered.  Once you know what the services are, you can figure out what placement is the least restrictive environment in which the services can be rendered relative to the unique needs of the individual child.

 

In our example above, we described some individual speech-language, some group speech-language, and some embedded speech-language programming in the classroom setting. But, what classroom setting is appropriate and how much of the services are to be pushed into the classroom rather than provided in individual and group services? What is the relative value of being surrounded by typical peers and their age-appropriate language skills versus a special day class with speech-language programming built into the curriculum by default? Can embedded speech-language services be successfully pushed into a regular education setting with 1:1 aide supports or can the services be more successfully delivered in a special education class?? Do the embedded speech-language services need to happen all day long or just part of the day?

 

You can see that making determinations regarding services require a lot of thought. An awful lot of variables have to be taken into consideration, not the least of which are the goals that the services are meant to accomplish. The tolerance levels of the child for various stress levels and sensory input have to be considered along with the LRE requirements. Special education students cannot be pulled out of the regular education setting unless there is absolutely no way to feasibly push the services they need into the regular education setting. 

 

Even in special education settings there is a continuum of placement that has to be made available with the least restrictive setting chosen relative to each child. This means that a blend of various settings may be necessary to offer the services in the LRE. For example, a child could receive some services pushed into the regular education setting for part of the day, other services in one special education setting for another part of the day, and yet another special education setting for the rest of the day.

 

Until the services are identified, placement decisions cannot be made, though it is perfectly fine to discuss services and placement at the same time so long as the team maintains proper perspective. Because they are so intertwined, it’s actually pretty hard to discuss services without also discussing placement.

 

The caution that has to be taken when discussing services and placement together is making sure the IEP team doesn’t limit services based on how resources have already been allocated within the education agency. When the team starts talking about the need for counseling services three times a week for a student and the school psychologist says, “But I’m only on this campus once per week,” you’ve got a problem to overcome. 

 

What goes into the IEP and what must be provided must be based on the needs of the child. If the way staff and resources have been allocated do not support what the student needs in order to meet his goals, the staffing and resource allocations have to change; the services offered to the child should never be short-changed on the basis of resource allocation issues.

 

This is not to discount the enormity of the responsibility of education agencies to deliver on these requirements. Education agencies that actually pull it off are accomplishing miracles on a daily basis and their teams of professionals are mostly unsung heroes that deserve at least as many accolades as the entertainment industry heaps upon itself through its various awards ceremonies.

 

Coordinating the services required by all of an education agencys special education students to be delivered in what represents the LRE for each individual child can seem to be the logistical equivalent to Santa delivering presents to every child on the planet in one night. This is why States’ education agencies are still on the hook for the provision of a Free and Appropriate Public Education (“FAPE”) to their constituent students and local education agencies should be hitting up their State education agencies for as much help as possible.

 

Our next posting will focus more specifically on placement. Please comment on today’s posting and let us know your thoughts.

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Writing Measurable Annual Goals – Part 2

In our posting, Writing Measurable Annual Goals?- Part 1, we talked about what goals are, the purpose they serve, and how they relate to present levels of performance. In today’s posting, we’re going to talk about the federal requirement that goals be measurable and how measurable goals can be written.

I cannot emphasize enough how critically important it is that goals are clearly and succinctly written in objective, quantifiable terms. In order for anything to be measurable, it must deal in absolutes and the language must mean the same thing to anyone who reads it.

First I’m going to give examples of unmeasurable goals and then I’m going to give you examples of measurable goals. I want you to contrast and compare them against each other.

Examples of Unmeasurable Goals:

[Student] will demonstrate understanding of language concepts by naming items within a given category with 80% accuracy.

Now pretend you have to implement this goal. First you’ll notice that this sentence contains two verbs: “demonstrate”  and “naming”. This is confusing. The piece that reads “will demonstrate understanding of language concepts” is superfluous and misleading. Including this language implies that something greater is going on here than that for which the language of the goal really provides.

There is another place on the goal page where the type of goal can be indicated without cluttering up the language of the goal itself. The language of the goal should describe what exact task the student is supposed to perform and nothing more.

If you eliminate this unnecessary bit to render the goal down to only what outcome the student needs to demonstrate, you’re left with “[Student] will name items within a given category with 80% accuracy.”  This is incredibly vague.

Does the student only have to do this once during the entire year that the IEP is in effect in order to have met the goal? If so, has he really mastered any new skill ? If not, how many trials must he perform at 80% accuracy in order to determine that the targeted skill has been mastered? How is the 80% calculated? How is any of this supposed to be measured? How many items must the student name within a given category? From how many categories will he have to name items? I’d also prefer to see the words “at least” immediately precede “80%” so that the student is expected to achieve “at least 80% accuracy,” which is different that saying flat-out the target is 80% and no more.

[Student] will write 15/26 letter sounds when dictated orally.

Again, this is vague. While we have some numbers in here, the goal overall is not measurable. How many trials must the student perform in order for it to be said that he mastered the targeted skill? And which 15 of the 26 letter sounds must he write? The way the goal is written, he’d only have to perform as described once during the entire year the IEP is in effect and the goal could be said to have been met. That doesn’t mean that knowledge was gained or a skill was acquired. It could be a totally random fluke.

I’d also like to see “at least” precede “15/26” for the same reasons indicated above under the previous example, along with clarification of which 15 letter sounds he’s supposed to learn. It shouldn’t include the ones he already knew when the baseline data was taken for the present levels statement.

In the classroom setting, [Student] will follow an individually designed visual schedule of his daily activities with minimal verbal prompts as measured by observation record achieving 80% accuracy.

Here, this sounds pretty okay except for the measurability. At least you have a decent idea of the spirit of the goal, but how many is “minimal”? Is the 80% accuracy meant to be averaged over the course of the year or just within the final stage of the goal? If it’s just the final stage, how long of a period of time is that? How is the 80% calculated? Is it a flat-out 80% or at least 80%?

In my many years as a special education advocate, I’ve come to realize that “achieving 80% accuracy” has become the arbitrary language that gets plugged in by default because it sounds measurable to parents, most of whom really don’t understand the measurability requirement or how it can actually be satisfied. It implies that some kind of calculation must be taking place or you wouldn’t be able to arrive at a percentage and 80% sounds like a high enough number that most parents will think the goal is reasonably ambitious.

But, when you start picking apart the language of the goal to turn it into a math word problem, you realize that there are too many unidentified variables to do any kind of calculation that can result in any kind of a percentage. Far too often, the percentage isn’t really the result of measurement; it’s a “guesstimation.”? Teaching staff will say, “Oh, I’d say he was about 75% accurate.”? There is no measurement in a situation like this at all.

To arrive at 80%, you need 4 out of 5, 8 out of 10, or 16 out of 20, etc. things done a certain way for the math to work out. This is where the number of trials and the number of presentations per trial becomes important.

When you get into reading and writing goals, this becomes even more complex. You need to specify the grade level of the passages to be read or written or use other terminology that describes the complexity of the language that the student is expected to read or write. You cannot use vague language like “at his instructional level” without identifying what the student’s instructional level is in the present levels of performance statement.

Really, that kind of language should be avoided altogether because the purpose of a goal is to move the student forward. If the goal is expecting the student to be performing at the same instructional level at the end of the goal as he was performing at the beginning, this generally means that he?isn’t actually expected?to progress.

The only real way to use this kind of language is to make sure there is also a goal in the IEP targeting the increase of the student’s instructional reading level and collecting data on progress towards that goal throughout the same annual IEP time frame so that the instructional reading level is known while any other goals that require presentation of text at the student’s instructional level can be appropriately adjusted as the year progresses.

Sometimes goals are poorly written because the school members of the IEP team really don’t know how to write them. Other times, they are deliberately keeping the language vague so that there is little that parents can actually hold them to. If the student fails to progress, it’s hard to point to the goal and say he didn’t meet it if it was vaguely written. Some school team members deliberately write weak goals so that they aren’t accountable to much.

Examples of Measurable Goals:

When presented with a worksheet containing 20 numbers, [Student] will correctly identify the place value of each number independently (tens, hundreds, thousands, ten thousands) in at least 4 of 5 trials over 2 consecutive weeks as measured by work samples.

This is nicely written. There is no way that two different people could pick this up and walk away with different understandings of what needs to be done.

Given a picture of interest, [Student] will be able to independently write 2 sentences (no dictation or adult prompting) using correct punctuation and capitalization in at least 3 out of 4 trials in a two week period as measured by work samples.

Again, this is really succinct clear language that describes an outcome that can be easily measured. It’s evident what the student has to do to demonstrate mastery of the targeted skill.

When given a reading passage at the end of first grade level about a topic of interest, [Student] will orally answer factual questions correctly by giving a sentence of at least 3 words in at least 3 out of 5 opportunities per trial for 4 trials within a 2 week period as measured by teacher made test.

This is a little convoluted, but you still arrive at the same place no matter how you look at it. Goal-writing isn’t meant to be Shakespeare. You could rearrange the words so they flow more smoothly, but the targeted outcome is still explained even as it is.

When you compare these last three examples against the first three, you can see the stark differences. The first three are vague and don’t really tell you what you’re supposed to do. The last three describe specific outcomes that can be measured.

The first two examples of the unmeasurable goals don’t even explain how they will be measured. The third unmeasurable goal example uses “observation record” as its method of measurement, but you have to be really careful with this.

Just like an arbitrary percentage without any indication of how it is actually supposed to be calculated is really just an estimate rather than a measurement, the term “observation” is often used as an arbitrary indication of how progress will be measured. In and of itself, “observation” isn’t any kind of measurement at all. “Observation” is simply looking at something.

An “observation record” is only as good as the kind of data it’s meant to collect and if that data isn’t described in the goal, whatever is recorded is likely to be unmeasurable.? I prefer that, instead of observation records or logs, there are data sheets and the method of measurement is indicated as “specific data collection,” but I’ll go along with “observation record” if the language of the goal is clear on what will be recorded or a copy of the observation record to be used is attached to the IEP as one of its pages, so there’s nothing left to anyone’s imagination as to what is supposed to happen.

If the goal is written in measurable terms, then the data sheets can be fairly simple check-off lists or tally sheets. Comments and anecdotal observations should supplement the data to provide context, but they shouldn’t replace the data.

We hope this makes goal writing make more sense. Please post your questions and comments. We realize this can be complicated and want to make sure you understand. As an added resource, you can visit http://www.calstat.org/iep/.

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Writing Measurable Annual Goals – Part 1

In our last posting, we talked about present levels of performance. If you haven’t read that yet, read it first before reading today’s posting because you have to understand present levels before you can understand goals. More to the point, you have to understand what a child’s present levels of performance are before you can start even thinking about writing goals.

As stated before, your present levels of performance are your stepping-off points. If an IEP were a race, your present levels would be the starting line and the annual goals would tell you where the finish line is. The annual goals of an IEP describe your desired outcomes- what it is the IEP team believes a child is capable of learning over the course of a year.

Goals are written every year but assessment is only required once every three years. This means that unless additional assessment is done in between triennial assessments, you’re only going to have fresh baseline data from standardized assessments once every three years. The other two years, you’re going to have to pull your present levels from informal assessments and the child’s progress towards the prior year’s IEP’s goals. I’m going to start out with the very beginning of the process, when a child gets an IEP for the first time and move forward from there.

Beginning with the initial assessment data, the IEP team has a fresh body of data to work with that, if the assessment was done properly, tells you pretty much everything that’s going on with a particular child. It will identify the child’s relative strengths and weaknesses, including the areas of deficit that need to be tackled by the IEP. The goals should tackle the areas of deficit for sure.

Some challenges a student faces may not warrant specialized instruction so much as they may simply require accommodation. For example, a child with a circadian rhythm disorder may receive as an accommodation an alternative schedule to the regular school day. That by itself has no bearing on the content of the child’s instruction. The curriculum doesn’t change on the basis of the child’s disrupted sleep/wake cycle. But,when instruction is provided is changed on that basis.

If the same child also happens to be severely autistic, then you’re looking at the content of the instructional component and not just when it’s being offered. Goals address what it is that you’re trying to teach the child. Accommodations help you get around obstacles that would otherwise interfere with pursuit of the goals.

For example, let’s say you have a 5th grade student with average to above-average intelligence who has an auditory processing disorder, a visual processing disorder, ADHD, and a physical anomaly of his hands – he’s missing the distal interphalangeal joints (top knuckles) of his index and middle fingers on both hands. Let’s say that this child also has a history of behavioral challenges in the classroom.

Comprehensive assessment reveals that the student has problems with visual tracking and saccadic eye movements This means that as he reads, his eyes do not smoothly jump from word to word. He has to visually re-orient every time he leaves one word and tries to fixate on the next. This also impacts his writing as he tracks what he’s trying to put down on paper.

However, his writing is further compounded by the physical anomaly of his hands. So, as he’s trying to watch his words go down on paper, his whole arm starts to hurt because he can’t do the fine finger manipulations necessary to achieve letter formation. He’s got to move his whole arm and upper body.

However, yet again, these combined processes are even further compounded by the fact that the child has an auditory processing disorder. Reading is an auditory process until the reader has memorized enough words on sight, thereby building a huge sight-word vocabulary. Children still learning to read or with relatively low reading skills will still have to think about how a relatively complex word sounds when they write it.

All of us do that to a point. We all can throw down “the” and “is” without any thought, but “sphygmomanometer” is another issue. Even after all these years following my 11th grade vocabulary class, I have to sound that one out.

So, imagine this child trying to receptively read the questions on a worksheet while his eyes are jumping everywhere but where he needs to look and process what the visual symbols sound like (which is an unnatural act in the first place) when he has a hard time processing sounds. It’s a gamble as to how much of what he read he’ll comprehend accurately.

Then have him write something about what he just read while trying to formulate his output based on the sounds of language in his head, which he has to translate into visual symbols that he writes backwards and upside-down because that’s how he saw them, while also trying to move his fingers, hand, wrist, and arm in a way that will produce legible handwriting.

Add in the distractibility, impulsivity, and inattentiveness inherent in ADHD, and then ask yourself why this child engages in behavioral outbursts every time he’s given a paper-pencil task. He’s attempting to avoid a tortuous experience. He’d rather get in trouble and get sent to the office than be put through that hell.

The goals you write for a child with needs like this are multifaceted. The problem a parent can face with a child with these kinds of needs is that you run up against a bias on the basis that he’s actually a pretty smart kid and?it may be?easier for the adults at school conclude that he’s just a poorly behaved little monster and nothing more. None of his multiple disabilities by themselves are all that severe. But, when you put them all together,?they create a recipe for disaster.

A child with these kinds of issues needs therapeutic intervention to address the underlying foundational skills that support academics. His goals need to include visual tracking, cross-Corpus Callosum communication of data presented through the auditory array, and exercises to build strength in his arm to withstand the additional work the arm has to do to support handwriting (taking into account that accommodations will also be provided to eliminate handwriting where it’s not necessary to the mastery of the curriculum). He also needs goals in reading, written expression, math (particularly for lining up problems properly so that calculations are accurate), keyboarding, organizational skills, self-advocacy, and behavior.

Because services are only provided to support IEP goals, it is imperative that all areas where services may be needed are discussed in terms of whether or not a student needs goals in those areas. If you’re thinking the student might need speech-language services, then you have to ask “What deficits does the child have in speech-language? What skills need to be taught in order to eliminate or reduce those deficits?” The answer to the second question gives you your material for your goals. If you can’t think of a skill in a particular domain that needs to be taught, then there isn’t a goal to propose. If there’s no goal to propose, there’s no service in that domain to provide.

Better yet, don’t go in thinking about what services a child needs. Figure out the goals first and then figure out what services are going to be necessary to see the goals met. That’s the proper format, anyway.

My point here is that not all goals are going to be rooted in academia and it’s not esoteric to write goals that tackle things like cross-Corpus Callosum communications. The brain is divided into two hemispheres?- the left and right. The two hemispheres are joined together by a neurological bridge of sorts called the Corpus Callosum. When both sides of the brain are involved in processing, the data between the two sides travels back and forth across the Corpus Callosum. This is also referred to as interhemispheric communications or interhemispheric processing.

If a child struggles with tasks that require cross-Corpus Callosum communications between the two hemispheres of the brain, as is often the case with auditory processing, then exercises that cause the brain to practice that kind of neurological activity are therapeutically warranted. This can include having the child bounce on a personal exercise-style trampoline while alternating between hands throwing balls up in the air and catching them. The child could also use a program such as Earobics, Fast Forword?, or Interactive Metronome.

But, if any programs are used, such as those mentioned above, goals need to be written describing what the desired outcome is for the use of each program. The goals will need to target the deficit areas for which the program is being provided based on the baselines that were measured during assessment.

Once you get a solid IEP written with sound, measurable goals, then it’s just a matter of providing the services that will see the goals met and collecting sufficient data along the way to measure how much progress the child is making. Once the year is up and it’s time to write a new IEP, the child’s present levels should be known in terms of the progress made towards the goals worked on for the last year. If you had a sufficient body of goals in all areas of unique educational need that were well-written and generated empirical data that tells you exactly where the child stands versus where he was a year ago, you’re in pretty good shape for writing the IEP for the year coming up.

If the child has made so much progress that it’s time to tackle a whole new skill set that’s the next level up from the goals he just finished, you may need to collect new baseline data in the area of the next skill set. When you’re scaffolding up from foundational skills such as letter-sound recognition, for example, to putting series of letters together to form sounds that are parts of words, you’re really jumping from one type of mental processing to another.

It is one thing to figure out the respective sounds made by “T” and “P” but it’s another thing to stick a vowel in there, string them all together, and come up with top, tip, and tap. Heaven help you when someone throws in an “S” or an “R” and you’ve got to do consonant blends like stop and trap. Because these next-level steps call upon the brain to do something more complex than what it did before, you’ve got to figure out exactly how well the brain can handle that kind of processing before embarking upon a goal so you know how much complexity is reasonable to expect at the end of a year’s worth of work.

Our next posting will actually focus on measurability, specifically. We already talked about this quite a bit when we covered Present Levels of Performance. In our next posting, though, we’ll focus on the formatting of properly written goals and share some resources with you for goal writing.

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Present Levels of Performance – Where They Come From and Why We Need Them

We’ve discussed and provided a basic definition of present levels of performance in previous postings, but I really want to focus in on them in today’s posting because they are so critically important and so often over-looked. I’ve encountered IEPs that didn’t have them at all. I’ve also encountered IEPs that had such vague and non-specific present levels statements that they served no useful purpose whatsoever.

34 CFR ? 300.320 requires statements of present levels of performance as well as measurable annual goals. This is one of those things about the law that requires some reverse engineering and common sense. While the federal regulations do not spell out what all the elements of properly written present levels statements are, because they describe what a child can and cannot do at the time an IEP is written and because the goals describe what the child should be able to do one year from the date the IEP is written after receiving services, you can deduce that the present levels statements and the goals have to directly relate to each other.

In essence, your present levels are your “befores” and the goals are the “afters” that you’re aiming for. Measurability is required of goals so that you can tell if the student has made any progress or not, but that also requires that you knew where he/she was as of the start-date of the IEP as a point of reference. The progress a child is making over the course of the annual period covered by the goals has to be compared back against the present levels that were written at the time the IEP was developed.

For example, let’s take something easily measured like reading fluency. Reading fluency is basically how fast someone can either recognize on sight or decode a word while reading?- in essence, how fast can the person read (which doesn’t necessarily imply that the person understood what was read). Fluency is purely a measure of how fast a person can read off the text on the page.

Let’s say a child starts out at the beginning of an IEP with a fluency of 80 words per minute with first grade level text. The present levels of performance statement would read something like, “When provided with five consecutive passages of 150-200 words at the first grade level within a two-week period, [Student] demonstrated a reading fluency rate of 80 words per minute.” That’s pretty straightforward. The goal might read something like, “[Student] will read a passage of 200-250 words at the second grade reading level per trial with a fluency rate of at least 120 words per minute in 3 out of 5 consecutive trials within a two-week period as measured by teacher-recorded data.”

I don’t want to delve too deeply into the science of goal-writing right now; that’s an upcoming posting. But, because goals directly relate to present levels statements, I have to give an example here simply to make the point that without solid present levels, you have no idea whether a student’s performance towards a particular goal represents growth or not.

If you didn’t already know that the child read first grade level text at 80 wpm, then you wouldn’t know that second grade material at 120 wpm was an improvement. Where would you be?- where would the child be?- if you wrote a goal targeting 120 wpm and it turned out the child could already read 120 wpm? That’s not progress. That’s stagnation. What if the child actually read at only 10 wpm at the time the goal was written? Is it realistic to expect a fluency rate of 120 wpm after one year’s worth of intervention in a situation like that?

Because goals must be measurable, and because they refer back to the present levels of performance, the present levels themselves must be measurable. This really shouldn’t be that hard to accomplish if the last body of assessments were properly conducted and reported and all the present levels and goals from the time the assessments were conducted forward were properly written. But those, unfortunately, are big “ifs.”

I took the following example from the IEP of a student whose case we helped take to due process?a few years ago: “[Student] can copy anything. She is writing her first and last name on her own with few errors. She voluntarily writes ‘Daddy.’ She loves to write on the white boards.”

This is one of my favorite examples of how not to write a present levels statement. It was written for a seven-year-old with Down’s Syndrome and very serious holes in her knowledge due to poorly designed programming over a period of years. When I first read this child’s IEP and came across this language, I said to her father (rather sarcastically, I’ll admit), “She can copy anything? Like, the Mona Lisa? Wow! That’s amazing!”

Here are the major failings of this present levels statement: the word “anything” is wholly inappropriate. Additionally, there is no way to know what the author of this present levels statement meant by “few” errors. How many is that? What kind of errors? Could she write her name with or without prompting? With or without a model? Plus, the language that she could write her first and last name with few errors was, verbatim, the same language in her present levels statement of her writing goal written one year prior, which suggests that she failed to make any progress over that one year’s time.

Her whole IEP was written like this. I can’t fathom why the District didn’t settle the case; if I’d been the District’s director of special education, I would have been mortified for this case to go before a Judge.

I distinctly recall sitting in the hearing and watching the Judge shake the IEP in the air at the Program Coordinator from the District who was testifying at the time, demanding, “You just testified that it’s your job to make sure IEPs are written properly by your staff.? How do you explain yourself?” She started to cry. He’d had a box of tissue brought in right before she began her testimony and shoved it in her direction as he threw the IEP back down on his table in disgust. The parent and I certainly felt vindicated. We’d made that same argument at the IEP level and it hadn’t gotten us anywhere.

Conversely, here is a properly written present levels statement from a real IEP: [Student] has difficulty recognizing and explaining how words are related, as demonstrated on the CELF-4. His responses tend to be vague and do not identify the most important elements. Word Classes Total: Percentile Rank 1, WC Receptive PR=2, WC Expressive Subtest PR=4. Verbal analogies and quantity vocabulary are areas of particular need for [Student]. He also confuses words that are phonologically similar (e.g., cricket, crooked). He needs to learn to hear the differences in the sounds of the words and recognize salient information.”

Granted, it took a lot to arrive at an IEP with great language like this in it, but once it was all said in done, this child’s IEP was truly a document worth enforcing and we were able to avoid litigation altogether. He’s being doing great ever since.

That was from a couple of years ago. Here’s another good example of sound present levels statements taken from a recent IEP for a student that I attended earlier this month: “[Student] has difficulty comprehending his own reading and that of others. He is often unable to answer surface questions about the story he or others are reading aloud. When a simple passage is read to [Student] and he is asked to answer 10 comprehension questions [Student] answers 4 out of 10 correct. When [Student] has read the passage and asked to answer 10 comprehension questions in writing [Student] correctly answered 6 out or 10 questions.?An SRA reading/comprehension assessment found [Student] answering 4 out of 40 comprehension questions.”

You will note that the present levels statements I’ve cited as being relatively good are much longer than the one I cited as being bad. But, just because a present levels statement has a lot of words in it, that doesn’t mean it really says anything of value. It’s easy to say a lot of nothing with a lot of words.

You will notice that these good present levels statements include numbers. It’s important to appreciate the logic of basing IEP goals on empirical data. Measurability, which is required of annual goals, means that you have to count something. IEPs have to be reasonably calculated to render educational benefit. You can’t count or calculate anything without numbers.

Imagine hiring a contractor to build a privacy wall along the side of your property. If the contractor came out to your house and “eyeballed it” rather than taking measurements and diagramming out his work in advance, and failed to mark out with stakes and string where to dig for the foundation of the wall according to his measurements and diagrams, what would be the likelihood of you actually letting this guy tear up your yard, pour concrete, and stack bricks along your property line? What do you think the finished wall would look like if the contractor were to just “eyeball it” along the way rather than have taken measurements and worked off of them throughout the project?

If you wouldn’t dream of letting a contractor “eyeball it” on a wall in your yard, why on Earth would you trust anything less empirical with your children’s or your students’ educations? There is no room for vague, wishy-washy language when it comes to describing what a child can and cannot do at the time an IEP is written. That is the foundation upon which everything else is built.

I hope this information helps you better understand present levels of performance. Please do comment and let us know if you have questions about anything discussed in today’s posting or have an example of your own to share.

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Why Placement Isn’t Where You Start: Understanding the IEP Process

I can’t count the number of parents who have approached me to accomplish a specific placement for their child. Usually it’s because the child of someone else the parent knows has been placed in a particular setting and is doing really well, so the parent presumes his/her child would also do well in that setting. As another example, a child may only be receiving 20 minutes of individual speech-language services a week, which the parents contend is reprehensibly paltry for their language-impaired child.

 

 

These parents come to KPS4Parents looking to change their children’s placements or increase the number of related service hours in a specific setting because they think the placements they already have are inadequate. But, most of the time they’re totally missing the point.

 

It’s not that something isn’t wrong. If nothing was wrong, their children would be making a reasonable degree of progress and they wouldn’t be coming to us for help. But, because they are lay people and they don’t understand the process, they target what is the most observable thing to be targeted – the placement – without understanding all of the more abstract underpinnings of what makes any placement appropriate or not.

 

This can lead to a lot of pointless arguments and disputes.  Some of these parents will go out and hire lawyers to press the issue only to be dismayed if they don’t prevail.  The problem is not always with the placement or services, per se. It’s very often with the present levels of performance data and the goals. Parents rarely understand just how critically important these foundational pieces are to their children’s success in any placement.

 

You will note that our last few postings have followed a progression. We started out talking about – child find – and then moved on to the initial assessment process, understanding assessment data, and eligibility.

 

 

Special education follows a very linear process. Actually, it’s pretty formulaic. Parents aren’t expected to automatically know this. But, I’ve attended countless IEP meetings where school site staff didn’t seem to know it, either.

 

The process begins with assessment. Assessment determines whether a disability is present and, if so, fleshes out enough details about what is going on so that the IEP team can determine the child’s present levels of performance. Present levels of performance statements indicate what a child can and cannot do. 

 

Once the present levels are known, measurable annual goals are written to target deficits in skills and knowledge. The intent is to describe what the desired outcomes of one year’s worth of special education will be.

 

Once the desired outcomes have been described, services are selected that are necessary to see the goals achieved.Placement is driven by what will see the goals achieved, taking into consideration the services that are necessary to meet them, in the least restrictive environment (“LRE”). LRE means that, to the maximum extent possible, based on the unique needs of the child, the child is to be educated with his/her non-disabled peers and preferably at the same school he/she would attend if he/she did not have a disability. 

 

The LRE requirement is a huge consideration and is relative to the unique needs of each child.  What is least restrictive for one child may not be least restrictive for another. The most important consideration is “What is the LRE in which a specific child’s goals can be met?

Because special education calls for an Individualized Education Plan (“IEP”), you can’t compare one child’s performance in a particular setting against the performance of another child.  The child’s performance has to be measured against the child’s capabilities and the unique challenges he/she faces. Just because two kids have autism, that doesn’t mean they will both benefit from the same program.

 

And, it isn’t just parents who can be guilty of putting the cart before the horse. I’ve gone into more IEP meetings than I can count where the education agency has already pre-determined the placement and then proceeds to propose pre-written goals that fit the placement rather than the child.

 

In fact, I had a meeting just like this earlier this school year (2008-09) and I want to share an out-take from the audio recording of the IEP meeting just to illustrate this point. To give you some context to the recording, the IEP team had just gone over the District’s assessment of the student and the conversation you hear in the recording is what immediately followed the presentation of the present levels of performance.

 

NOTE: There is no identifying information disclosed that could be used to compromise the child or family’s confidentiality and the family in question has given their consent for us to use this brief segment.? (Please forgive the hum of the air conditioner in the background.)

 

Those of you who know better, now having listened to this little snippet, are probably dying on the inside right now.  This child has a whole host of claims against his school district and we’re working with the District’s administration right now to achieve remedy to this child’s situation.

 

Those of you who are advocates for children already know, and parents should take heed, that there are times when it becomes apparent that sanity and logic have gone right out the window and the only thing you can do is sit back with the audio recorder running, ask probing questions, and just collect evidence. This was one of those situations, which is why I sound less than enthusiastic in the recording.

 

I much prefer to facilitate resolutions that lead to immediate benefit for students than collect evidence of school district personnel ricocheting off of each other like Keystone Cops.? School site staff, including this student’s teacher, didn’t even know what grade this student was in.

 

At any rate, my point is this: placement comes at the end of the line after everything else has been discussed. Everything else builds up to the placement decision. It’s the very last thing you decide.

 

Going into an IEP meeting with a specific placement pre-determined is sheer folly.  You’re operating on preconceived notions and you’re not letting the legally prescribed and entirely logical process occur. I’ve seen parents and school personnel alike go in so dead-set on what placement they think a child should have that they don’t listen to a word of the data about what the child’s needs actually are and what is reasonable to expect in terms of desired outcomes.

 

The other thing that trips up parents and leads to disputes over the wrong issues is a lack of understanding about various different service delivery models.  I’ve seen children with profound language impairments receive very little individual language services, not much more group services, but a whole lot of imbedded language programming in the classroom.

 

Here’s the thing with teaching skills to children, regardless of their cognitive level: children learn an awful lot by copying whoever they are around. If you put a bunch of kids with speech and language disorders in the same room all day long, they’re all going to start picking up each other’s speech impediments. Language-impaired children need to hear properly spoken language all day long and have their language intervention built into their regular day-to-day activities.  Real life is where the language is needed, not the artificial setting of the speech room.

 

Some parents seem convinced that if their child receives more individualized language services in the speech room, that’s automatically going to improve their child’s language. But, that’s often not the case.  In my experience, the benefit of individualized speech-language sessions is to pre-teach certain skills and rehearse them before attempting them in real-life, natural settings with other people. Group language instruction can be helpful to rehearse before trying to use skills in the classroom and on the playground, as well.

 

The issue here isn’t whether the language programming can be successfully imbedded into the day-to-day classroom routine, but rather whether it’s really being done and how the fidelity of that implementation model can be monitored and maintained. This takes us right back to the measureable annual goals.

In order for progress towards the goals to be measured, data has to be collected. We’ll talk more about goals and measurability in an upcoming posting, but I want to make the point here that so long as you have sufficient data collection taking place, you’re going to be able to track whether things are being done properly and whether or not they are working.

 

You also have to consider that programming embedded in the classroom is less restrictive than pulling the child out of the classroom for services.If the language services are embedded in the classroom, for example, the child can be simultaneously learning the curriculum and improving his/her language skills. If the child is pulled out, he/she loses instruction time in exchange for related service time.

 

The same scenario can be used for a variety of related services and types of specialized instruction.? Parents need to understand what is actually being offered and focus more on goal attainment, measurability, data collection, and the LRE than anything else.? Once the goals are written in an appropriate manner and in all areas of need, you will find that the amount of service hours needed to pull them off starts to add up.? And, this is where I think the light bulb finally comes on for parents.??

 

When parents come to me upset about inadequate service hours, I look at the goals. If, for example, the child only has one goal for mastering the /r/ and /l/ sounds, then fifteen minutes a week of speech-language services sounds about right. But if the same child also has huge deficits in grammar and syntax, as well as significant pragmatic (social) language deficits, when the parents are saying “My kid needs more speech-language services,” what they’re really saying is that their child needs help in more areas of speech-language than what his/her goals actually address. 

 

The next step is to add more speech-language goals in those areas where needs are not being addressed to the child’s IEP. Once those goals have been written, then we can ask the question “Is fifteen minutes of speech-language service per week enough time to see all of the speech-language goals met?|” and the answer is most likely going to be “no.” At that point, the number of speech-language hours can justifiably be increased.

I hope this helps make more sense of things for you. Please do comment to this and our other postings. We appreciate the number of visitors we’re getting to the blog and the emails we’re getting from people, but your comments will really help make this the collaborative tool we want it to become.

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Understanding Who Is and Who Is Not Eligible for Special Education

Eligibility is a very confusing concept for most parents trying to negotiate their ways through the bureaucracy of special education. It’s an unfortunate reality that special education has to be regulated in order to make objective determinations as to whether students benefitted from their services or not, but the regulations create what is to some parents seemingly insurmountable barriers to entry.

 

This is further compounded by an industry-wide (and I am considering public education an industry, here) initiative to intervene before students are so far gone that they actually need special education. On the surface, this sounds like a good idea. If acted upon in good faith, it’s a great idea. Why wait until a child is so far behind that he/she may never catch up Why resort to labeling the child as “disabled” when what’s closer to the truth is that he/she was never taught the way he/she actually learns?

 

However, far too often, in the name of preventing an unnecessary referral for special education, strategies are attempted in the name of “regular education accommodations” and “Response to Intervention” that aren’t successful. In the end, it becomes apparent in these instances that these “strategies” were nothing more than bad faith delay tactics used in the hopes that the parents would reach the conclusion that their children were beyond help and simply give up.

 

After all, teaching children who are struggling to master certain concepts is really, really hard. It’s a lot easier simply to not. The employees of the education system get their paychecks either way. This is a deplorable situation for parents and educators who truly care, alike.  Good teachers are constantly fighting an uphill battle to do the right things.  After a while, it’s easy to burn out and give up, leaving behind all the people who are inclined to take the easy path and just not do much of anything.

 

That said, when it comes right down to it, who is really eligible for special education? It is a misconception that the presence of disability automatically qualifies a child for special education. It does not. A disability must be present in an eligible child, but that by itself is not enough.

 

There must be a negative educational impact caused by the disability – it must interfere with the child’s learning or participation at school to a significant enough degree that specialized instruction, modifications, accommodations, and possibly related services such as speech-language services and occupational therapy are necessary in order for the child to receive educational benefit.

 

For more than two decades, everyone has been carrying on about the abysmal standard established by Rowley. Or, more accurately, Rowley has been misrepresented by public schools as meaning they don’t have to do a whole lot. Amy Rowley was passing her classes without the sign language interpreter her parents wanted and could get around school just fine, in spite of her hearing loss.  That really doesn’t speak to the circumstances of a child with learning disabilities and ADHD who is reading three grade levels below his current grade.

 

There is another case, Mercer Island, in which the appellate decision declared that the Rowley standard of “some educational benefit” and “a basic floor of opportunity” is dead. Rowley was decided in 1982 in light of the predecessor of the Individuals with Disabilities Education Act (“IDEA”), the Education of Handicapped Children Act of 1975 (“EHA”). The EHA was meant simply to give children with disabilities access to the public schools. Prior to the EHA, at least a million children with disabilities were denied enrollment and there was often no programming to meet their educational needs even when they were permitted to attend school. They simply stayed home or spent pointless hours in regular classrooms with no supports waiting for the day when they could drop out.

 

In 1997, the EHA was replaced with the IDEA. With it came much stronger language about what kinds of outcomes are to be expected. I concur with the findings in Mercer Island for the very obvious reason that the purpose of any education system is to teach students what they need to know so they can take care of themselves as much as is reasonably possible when they grow up. That’s what benefits the children and their families the most. That’s what benefits society the most. (See our posting, “The Big Picture – Special Ed Issues Impact Everyone“.)

 

The need for specialized instruction in order to receive educational benefit (setting aside for the moment how “educational benefit” is exactly defined) on the basis of a handicapping condition is what drives eligibility for special education. This could be something as relatively benign as an articulation disorder that prevents the student from speaking clearly enough to participate effectively in group learning activities with peers, read aloud in class, and/or effectively communicate personal needs or lack of understanding to instructors.  It could be something as severe as quadriplegia that prevents the student from independently navigating a school campus. There are a million ways to be disabled.

 

However, let’s say we have a child with quadriplegia who has mastered the use of his electric wheelchair and can get anywhere on campus he wants, is intellectually intact without any learning disabilities or emotional problems, and is able to hold his head upright and turn it sufficiently to follow instruction in the classroom. He grasps what the teacher is saying.  And, at most all he needs in his academic classes are accommodations, such as a set of books at home, a set of books at school, note-takers in class, access to a computer with dictation software on it, and assistance using his materials in the school setting in order to participate. Does this child require special education?

 

I’d argue that for a kid like this, PE is the only part of the curriculum he can’t participate in without specialized instruction and he would qualify on that basis alone, requiring Adaptive PE as his specialized instruction.  I’d also argue that for self-help needs such as eating and toileting, he would probably need a properly qualified 1:1 aide as a related service.

 

For a child with a disability that impacts his/her receipt of an education and/or participation at school, but who does not need specialized instruction, the solution is a 504 Plan. That’s another blog posting in and of itself. I’m not going to explain 504 right now.

 

The point I’m trying to make here, particularly to parents, is that special education really is meant for a specific group of kids.The federal regulations are found at 34 CFR 300.8.? Each state has its own additional language, as well. In California, for example, it’s 5 CCR 3030.

 

There are some parents who think that getting their child into special education will solve everything. That may not be so.  I’ve encountered parents who were simply looking for something to blame- a defect in their child – rather than their own incompetence as parents for their child’s problems.  Sometimes children are just responding to, or role modeling themselves after, the adults around them.

 

I’ve also encountered parents whose children did have mild problems that fell just short of qualifying them for special education. That’s the thing with the regulations. Somebody is invariably going to almost, but not quite, qualify for special education. The line has to be drawn somewhere. Those are the kids whose parents need to turn to Section 504 and learn as much about it as they can.

 

But, I’ve also encountered education agencies that didn’t want to admit that they had failed to conduct “child find” for years running, resulting in a failure to find a child eligible who should have been found eligible long ago, thereby denying the child a Free and Appropriate Public Education (“FAPE”). Because these agencies didn’t want to admit fault and were hoping to avoid being held responsible for providing compensatory education to these children, they lied and said these kids weren’t eligible at all and never had been.

 

A fair amount of litigation arises over eligibility issues. The important thing for parents to understand is that the regulations spell out who and who is not eligible for special education. You need to understand the rules before you go charging off on a mission. State law usually hones the federal law on this issue.

 

For example, if a clinical psychologist has given a child a DSM-IV diagnosis of dyslexia, that doesn’t mean the child will qualify for special education as having a learning disability, even though dyslexia is a type of learning disability; what matters is that there is a discrepancy between achievement and ability or the child has failed to respond to scientifically research-based interventions in the regular education setting because of the dyslexia, which is a processing disorder. On that basis, the child can qualify for special education as having a learning disability.

 

Educators need to appreciate that parents often don’t understand this subtle distinction and be kind and helpful to them as they try to navigate the system. Mocking them for not knowing this is simply inappropriate. Being compassionate to the needs of the student and the angst of the parents who are worried about their child’s academic performance is very appropriate.

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Emotions Part 6 – Parents’ Employers & Co-Workers

I think it’s really, really important to look at the impact that special education non-compliance has on parents’ employers and co-workers. There doesn’t seem to be any research being conducted on this (at least none that I could find – if you know of any, please post a comment with more information). But, I know from talking to the hundreds of parents we’ve represented and provided with consultation that employers are hit very hard by special education issues – employees having to take off all kinds of time from work to contend with problems at school, employees making careless mistakes at work because they’re so pre-occupied with the problems their children are having in school that they aren’t thinking about what they’re doing, and employees who are so emotionally overwrought by what they’re going through that they become a morale problem for their whole department or even the whole company and other people are starting to complain.

Nobody ever talks about this and I don’t know why. It happens all the time and it’s not okay. Parents end up having to quit their jobs or get fired because their job performance is affected by the problems they are dealing with at their kids’ schools. There are things these parents probably don’t know that are hurting them and their children. Employers should be aware of these things, too, and be sympathetic to the fact that these things aren’t being advertised by the public schools and most parents have no idea of their protections. Here are some important things for employers and parent-employees to know.

IEP meetings must be held at mutually agreeable times and locations. Federal law mandates that local education agencies do everything they can to facilitate a parent’s meaningful participation in the IEP process.They can’t have the meeting without the parent unless they can show that they tried every way they could to get the parent to attend and the parent either simply refused to go or could not be located.

If the school is arbitrarily assigning IEP meeting times without first finding out if the date and time are mutually agreeable to the parents, and it isn’t mutually agreeable?, the parent has the right to reschedule to a time that will work for everyone. [34 CFR ? 300.322] When it comes to scheduling IEP meetings, it’s within reason to hold the IEP meeting during the parent’s noon lunch break, but it’s not within reason for a parent who works graveyard to expect the IEP team to convene at 2am right after he/she has gotten off of work. 

It is not okay for the school to call parents to pick up their kids and take them home because they are “having a bad day”. This often happens with children who have social skills deficits and problem behaviors. If a special education student has behaviors that interfere with learning that arise from?or are influenced by his/her disabilties, the local education agency is obligated to address them as part of the child’s IEP.

A functional analysis of the child’s behavior may need to be done to collect the data necessary to write appropriate behavioral goals, develop a positive behavior intervention plan, and determine the services necessary to support the goals and the behavior plan. [34 CFR 300.530]? The school can’t just call once the child has been at school long enough for the local education agency to get paid for the child’s attendance for the day and tell the parents to come pick the child up because he/she is “having a bad day.”  The child is difficult to serve and the local education agency just doesn’t want to?have to work that hard.   This happens all the time, but it’s unlawful.

I’ve worked with parents who lost their jobs because they had to keep going to pick up their kids from school for “having bad days” and take them home for the rest of the day. These kids weren’t suspended.They weren’t expelled. Their schools got paid for a full day’s attendance for each day they were in school long enough. In my experience, these kids usually end up getting sent home around 10:30am.

Unless a child is being suspended or is ill, the school can’t send him/her home. (I’ve seen children sent home for “fevers” they really didn’t have because staff just didn’t want to deal with them that day, though, so parents may need to verify the presence of any mystery illnesses for which they’re being called away from work to respond before actually taking the child home.) The point is that the behaviors are part of the problem the school is supposed to be addressing and parents shouldn’t be losing their jobs because public servants aren’t doing theirs.

I don’t say it that way to be crass. II’m using this language very literally. Public education employees are public servants, just like police officers, firefighters, city clerks, and librarians in public libraries. The taxpaying public has hired them to attend to the educational needs of the community’s children. They work for the local constituency. So, it always baffles me that some education agency administrators take a superior tone with parents and act like they’re doing the parents a favor when they do things they were already supposed to do. Sadly, a lot of parents submit to that kind of bullying behavior. Which brings me to the next important thing to know:

Parents can get really upset by difficulties they are having with their children’s schools. They can’t necessarily check those emotions at the door when they go to work and employers may need to consider bringing in an industrial psychologist if the situation in the workplace becomes too emotionally toxic. Productivity on the whole can be impacted when a critical employee is so overwrought that his/her job performance becomes poor.

Other people relying on a distressed parent to do his/her share of a project are put in very difficult positions when they are left correcting the distressed parent’s mistakes, listening to the distressed parent complain or cry (or both) instead of work, and covering for the parent while he/she is at school instead of at work. This is usually when a decision gets made about whether such a parent will remain an employee.

It is situations like these that compelled KPS4Parents to put together a service offering to employers where we can come in and consult with an HR department or business owner about a specific situation and then consult with the parent regarding his/her rights and what the parent can do to solve the problems they’re having (we’ve done this mostly with smaller businesses) and conduct employee trainings on special education-related issues (which we’ve done with large employers).

As the rate of autism continues to increase, now currently at the rate of 1 out of 144 children according to some sources, employers can no longer afford to think these issues don’t impact them. Any company that employs 10 people who are parents is all but guaranteed to have at least one parent among the 10 who has a child with some type of handicapping condition, and quite possibly more.  Autism is just one of a countless number of disorders that children can have. Employers need to educate themselves on this issue now because it’s going to become a righteous HR problem before they know it, if it hasn’t started to become one already. Resources need to be developed to help employers contend with the increasing number of parents amongst their employees who have children with special needs.  As much as KPS4Parents does to try to tackle this issue, this is one of those things that everyone needs to be doing something about. There’s only so much we can do by ourselves and we need your help to tackle these problem.

Our country is already in enough financial hot water. Businesses cannot afford to suffer otherwise preventable losses in productivity and declines in employee morale, right now. The business community is suffering horrendously already as it is with the financial sector practically falling apart at the seams. More and more businesses are leaving the country for places where the barriers to entry are not as great and the costs of operation are much lower. More and more good jobs have been outsourced to overseas workers and businesses are finding that they can’t afford to hire local talent. For many businesses, the only reason they are able to exist is because they have outsourced work overseas at a fraction of what it would have cost them to hire local talent. To suffer additional losses at a time like this could be the difference between being in business tomorrow or not. To suffer additional losses at a time like this when those losses could have been avoided calls an organization’s stewardship into question.

The business community has a vested interest in making sure that the public schools are able to deliver what is required to all of their students. That means that the business community should be doing what it can to make sure public schools have what they need while holding the public schools accountable for utilizing its resources, particularly those donated by the business community, to properly deliver special education services to the community’s children with disabilities.

I’d love to see Chambers of Commerce and industry-specific associations hosting parent education nights for their members’ employees who are parents of children with special needs. The more the parents know, the more they can get resolved without impacting their job performances. Once their issues with the schools have been resolved, these more emotionally grounded, focused workers can become even more productive. Never underestimate the power of parents finally overcoming what seemed insurmountable and finally feeling like their child is going to be okay. The concurrent senses of relief and accomplishment are esteem-boosting and can actually lead to improvements in employee performance. I’ve seen parents go on to do amazing things professionally after finally resolving their kids’ special education issues.